Refund policy

Return & Refund Policy

At BareBloke, we take pride in providing quality products and great customer service. Please review our return policy carefully before making a purchase. If you have any questions, our support team is happy to help.

Hygiene & Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns or exchanges on intimate apparel and personal-use items unless they are faulty. This includes, but is not limited to:

  • Underwear

  • Swimwear

  • Socks

  • Harnesses

  • Adult products

  • Face masks or hoods

  • Wellness products

Items purchased from our Sale or Outlet collections are considered final sale and cannot be returned or exchanged unless they arrive faulty or incorrect.

Incorrect Size Ordered

Please check the sizing information on each product page before placing your order. Sizing can vary between brands and styles.

Returns or exchanges cannot be accepted for products ordered in the wrong size. It is the customer's responsibility to review the size guide and select the most suitable size before checkout.

If you are unsure about sizing, we recommend contacting our support team before placing your order.

Change of Mind

We do not offer returns, refunds, or exchanges for change-of-mind purchases. Please ensure all items in your cart are correct before completing your order.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or differs from what you purchased, please contact us within 14 days of receiving your order.

To assist with your claim, please provide:

  • A clear photo of the item

  • A photo of the packaging or packing slip

  • Your order number

Where appropriate, we will provide a replacement item. If a replacement is unavailable, a refund or store credit may be offered.

Return Fees

Where a return is approved, a return handling fee of NZD $20.00 may apply.

Customers are responsible for any return shipping costs unless the item is faulty, damaged, or supplied incorrectly.

Return Process

If you believe your item qualifies for a return, please contact our customer support team within 14 days of delivery.

If your return is approved, we will provide return instructions and the appropriate return address.

Returned items must:

  • Be unused and unworn

  • Be returned in their original packaging

  • Have all tags and labels attached

  • Be received in resalable condition

Returns that do not meet these requirements may be declined.

Replacements & Store Credit

Any replacement, exchange, or store credit will be processed once the returned item has been received and inspected by our team.

Consumer Rights

Nothing in this policy limits or excludes your rights under applicable New Zealand consumer laws, including the Consumer Guarantees Act 1993.