Refund policy
Return & Refund Policy
At BareBloke, we take pride in providing quality products and great customer service. Please read this Return & Refund Policy carefully before placing your order.
This policy explains our approach to change-of-mind returns, exchanges, faulty or incorrect products, and other returns.
1. Your Consumer Rights
Nothing in this policy is intended to exclude, restrict or limit any rights or remedies you may have under applicable consumer law.
For customers in New Zealand, this includes rights under the Consumer Guarantees Act 1993 (CGA) and other applicable New Zealand consumer laws.
For customers in Australia, this includes rights under the Australian Consumer Law (ACL).
Where a product does not meet applicable consumer guarantees, we will provide the remedy required by law.
Any return conditions, fees, timeframes or exclusions in this policy relating to voluntary change-of-mind returns do not limit or replace your statutory consumer rights.
2. Change of Mind
We do not generally accept returns, refunds or exchanges simply because you have changed your mind, no longer want the product, or have ordered the wrong size.
This includes situations where:
- you selected the wrong size;
- you ordered the wrong colour or style;
- you no longer want the item;
- you purchased the item as a gift and the recipient does not want it; or
- you found the product cheaper elsewhere.
Where we agree, at our discretion, to accept a return that we are not legally required to accept, the return will be treated as a voluntary return and the conditions in this policy will apply.
A voluntary return may be subject to a NZD $20 return handling fee, as well as return shipping costs.
3. Incorrect Size Ordered
Please carefully review the sizing information provided on the relevant product page before placing your order.
Sizing may vary between brands, styles and individual products.
If you order the wrong size, we are not required to accept a return, refund or exchange simply because the size selected was incorrect.
If you are unsure about sizing, we recommend contacting our customer support team before placing your order.
This does not affect your consumer rights where, for example, the product supplied is materially different from its description, the advertised sizing information is materially inaccurate, or another consumer guarantee applies.
4. Hygiene & Non-Returnable Items
For health and hygiene reasons, we do not accept voluntary change-of-mind returns or exchanges for intimate, personal-use or hygiene-sensitive products.
This includes, but is not limited to:
- Underwear
- Swimwear
- Socks
- Harnesses
- Adult products
- Face masks or hoods
- Wellness and personal-use products
These products may still be eligible for a remedy where required by applicable consumer law, including where a product is faulty, unsafe, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee.
5. Sale & Outlet Items
Items purchased from our Sale or Outlet collections are not eligible for voluntary change-of-mind returns or exchanges.
This does not affect your rights under applicable consumer law where a product is faulty, incorrectly supplied, not as described, unsafe, or otherwise fails to meet an applicable consumer guarantee.
6. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, defective, incorrect, or otherwise does not meet an applicable consumer guarantee, please contact us as soon as reasonably practicable after discovering the issue.
We may ask you to provide information or photographs to help us assess the issue, such as:
- Your order number
- A description of the issue
- Clear photographs or video of the product where appropriate
- Photographs of the packaging or packing slip where relevant
We may need to inspect or assess the product before determining the appropriate remedy.
Where required by applicable consumer law, we will provide the appropriate remedy, which may include a repair, replacement or refund depending on the circumstances and the nature of the failure.
Any remedy required under applicable consumer law will be provided in accordance with those legal requirements.
7. Return Costs for Faulty or Incorrect Products
Where a return is required because a product is faulty, defective, incorrectly supplied, or otherwise covered by an applicable consumer guarantee, we will handle return costs in accordance with applicable consumer law.
We will not charge the NZD $20 voluntary return handling fee for a return that is being made under an applicable consumer guarantee.
8. Voluntary Returns
Where we agree, at our discretion, to accept a return that we are not legally required to accept, the following conditions apply.
The item must generally:
- Be unused and unworn
- Be in its original condition
- Have all original tags and labels attached where applicable
- Be returned with its original packaging where reasonably applicable
- Be in a condition suitable for resale
A voluntary return may be declined if these conditions are not met.
A NZD $20 return handling fee may apply to voluntary returns.
The customer is responsible for return shipping costs for voluntary returns unless we agree otherwise.
These conditions apply only to voluntary returns and do not limit any statutory rights or remedies available under applicable consumer law.
9. Return Timeframes
Any timeframe we specify for voluntary change-of-mind returns applies only to those voluntary returns.
Nothing in this policy is intended to impose a fixed 14-day limit on your statutory consumer rights.
If you believe a product is faulty or otherwise does not meet an applicable consumer guarantee, please contact us as soon as reasonably practicable after discovering the issue.
10. Refunds
Where a refund is required under applicable consumer law, it will be provided in accordance with the applicable legal requirements.
For voluntary returns, any refund, exchange or store credit is subject to our agreement to accept the return and the conditions applicable to voluntary returns.
We may offer an exchange or store credit for a voluntary return, but you are not required to accept an alternative remedy where applicable consumer law gives you a different entitlement.
11. Exchanges & Replacements
For voluntary returns, exchanges or replacements are offered entirely at our discretion and subject to product availability and the conditions of this policy.
Where a replacement or other remedy is required under applicable consumer law, we will provide the remedy required by law.
12. Assessment of Returns
All returns may be inspected upon receipt.
For voluntary returns, we reserve the right to decline the return if the product does not meet the applicable voluntary-return conditions.
For products claimed to be faulty or otherwise covered by consumer guarantees, we may assess the product to determine whether the issue is covered by applicable consumer law.
A product will not be considered faulty merely because it has been damaged through misuse, improper care, accidental damage, unauthorised alteration, or normal wear and tear where the applicable consumer guarantees do not apply to the issue.
13. Contact Us
If you have a question about a return, refund, exchange or product issue, please contact our customer support team with your order number and relevant details.
We will assess each matter in accordance with this policy and any applicable consumer law.
Australian Consumer Law — Mandatory Consumer Guarantee Notice
For Australian customers:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.